We are committed to providing a high level of service to all our clients but occasionally things can go wrong. If this happens, we will do what we can to put things right.

If you have any questions or concerns about your policy, our service and the handling of a claim you should, in the first instance, telephone or email us:

Telephone: +1 804-253-5340
Email: avira.sup@hotmail.com

Should your complaint relate to the administration or sale of your policy, we will acknowledge receipt of your complaint and will respond directly to you.

Should your complaint relate to policy coverage or a claims decision, we will acknowledge receipt of your complaint and tell you which underwriter will be dealing with your complaint and when you can expect to receive a further response.

We will aim to resolve your complaint immediately or if this is not possible, within three business days of receipt. If your complaint is not resolved to your satisfaction within that time, we will write to you advising of the next steps we will be taking to resolve it.